Buzz Issue: The costs of CRM, 09/11/00

Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

CRM headline

The costs of CRM

By Susan Breidenbach
Network World, 09/11/00

Insight Technology, a consulting firm in Boulder, Colo., surveyed 202 CRM projects last year. Companies spent an average of $9,894 per user, per year on software, hardware, customization training and support.

Respondents achieving the best returns on their CRM investment spent $16,003 per CRM user per year.

Back to the main story

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