CRM

CRM news, trend analysis and opinion

Salesforce App for Outlook brings CRM data to the inbox

Now in beta, the app is available for free with a subscription to Salesforce Enterprise Edition or higher

With mobile on its mind, SugarCRM looks to expand

The idea is that instead of just inputting data, users like salespeople will get help as they go about their day


Microsoft Dynamics CRM gets an analytics-infused update

Highlights include new social and mobility features, closer Office 365 integration

Salesforce gives Service Cloud a shot of data science

New features aim to help companies be smarter in customer interactions

SugarCRM acquires Stitch to boost mobile CRM offerings and know-how

Stitch's technology analyzes email, calendar and CRM data to help make sales staff more effective

Salesforce's Desk.com steps up its global focus

Targeting SMBs, the customer-support app now speaks more than 50 languages

Luminoso to enterprises: Here's what all that chatter really means

Based on machine learning, the company's new Compass system helps you understand what consumers are really saying

Oracle Service Cloud gets more social

Access to an online customer's browsing history gives a fuller view of their experience

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Big data and CRM help public broadcaster attract more donors

Data quality projects show Boston's WGBH how to segment customers for more lucrative target marketing.

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7 ways to help your sales team be more effective

From CRM to gamification, sales and marketing experts share strategies and tools that can help salespeople be more productive and close more deals.

Oracle's Larry Ellison isn't done building his legacy

A transformative acquisition and overtaking SAP in applications are just a couple of the goals he may have in mind.

Microsoft looks to poach Salesforce.com customers with aggressive pricing

Companies in the market for a CRM system may be tempted by a new Microsoft product package

European SugarCRM customers get more options via Deutsche Telekom

SugarCRM's initial push will focus on Germany, Austria and Switzerland

Oracle, Salesforce.com trade moves in marketing software battle

Oracle syncs up with Box, while Salesforce.com releases Journey Builder for Apps

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

CRM Online will be available in 130 markets by the end of the year, Microsoft says

Tibco going up against Oracle, IBM and Adobe with new customer engagement platform

Tibco Engage seeks to go beyond mere customer loyalty programs

Salesforce.com CRM upgrade puts heavy emphasis on mobile

Scores of new enhancements in the upcoming Winter '15 release flesh out the Salesforce1 mobile app

Philadelphia uses Salesforce.com for upgraded 311 system

Community portals, social media analysis and better insight into problem resolution are on tap for Philly residents

Infor goes up against Salesforce.com with SalesLogix acquisition

Infor will tie SalesLogix CRM with its ERP apps as well, says CEO Charles Phillips

Enterprise Search Brings Together Structured and Unstructured Customer Data

Financial services firm UBS lets customers and employees see much more data, much faster, to improve relationships.

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