The efficiency of ecommerce sales with one-click checkout and third-party fulfillment can come at the cost of intimacy between you and your customer. Here’s how some online businesses are getting personal.
Every company is looking for consistency, simplicity and ease of use for their customers and their contact center "brand ambassadors." A well-designed customer experience strategy has multiple benefits for any organization-call
SAP's chief design officer says modern workers have high expectations for the enterprise apps they use each day, and the company's recent deal with Apple is designed to elevate business software and enhance the overall SAP user...
Among other IT functions, the PMO has been known more as a cost center than a value producing entity. But the same projects that get managed within the PMO are those that drive the business and fuel growth. Download the whitepaper to
This report (free for download by CIO.com Insiders) identifies the features that a modern CRM system should have – such as mobile access -- and warns against buying niche products that will be hard to integrate.
NextView Ventures partner David Beisel summed up the newly renamed Boston Innovators Group’s gathering that he organized on Thursday night as “a very SaaSy night” and he was right. All 8 featured startups at the event could be...
Today's digital world is all about change. Can you keep up with always-improving technology and ever-growing customer demands? With Pega, you can. See how CRM evolved helps your business do more, faster.