CRM

CRM news, trend analysis and opinion

Philadelphia uses Salesforce.com for upgraded 311 system

Community portals, social media analysis and better insight into problem resolution are on tap for Philly residents

Infor goes up against Salesforce.com with SalesLogix acquisition

Infor will tie SalesLogix CRM with its ERP apps as well, says CEO Charles Phillips


Enterprise Search Brings Together Structured and Unstructured Customer Data

Financial services firm UBS lets customers and employees see much more data, much faster, to improve relationships.

Salesforce.com glitzes up its mobile app with 30 new features

Salesforce.com is moving quickly to enhance the new mobile application it unveiled at November's Dreamforce conference, with some 30 new features aimed at helping customers work through complex business processes in a single...

Oracle CEO Larry Ellison set to launch in-memory database option

Oracle could be gearing up to make an anticipated in-memory computing option for its flagship 12c database generally available after hyping it for the better part of a year, judging from an upcoming appearance by CEO Larry Ellison.

9 Ways to Improve Your Company's CRM System

Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

SAP cutting unspecified number of jobs in workforce restructuring

SAP is trimming an unspecified number of workers as part of an effort to restructure its overall skill set.

Salesforce.com takes a cue from Amazon's Mayday with 'SOS' for service

Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it's now working to create its own version.

Apple-loyal sales reps get updated CRM in Daylite

Marketcircle's Daylite CRM application for Macs, iPhones and iPads has been overhauled with the goal of providing a cleaner user experience and better ways to quickly bring up and view important customer data.

SAP reports strong growth in cloud amid slow overall revenue growth

SAP reported a strong growth in cloud revenue and fast adoption of its HANA platform in the first quarter, while its software revenue dipped from the same quarter in the previous year.

Rimini Street diversifies with cloud services for Workday, Salesforce.com

Independent Oracle and SAP support provider Rimini Street will now offer integration services for customers who want to adopt SaaS (software-as-a-service) offerings from the likes of Salesforce.com and Workday.

Salesforce.com to spend nearly $700 million to expand headquarters

Fast-growing cloud software vendor Salesforce.com is planning to expand its San Francisco headquarters by more than 700,000 square feet, taking a 15.5-year lease on a 61-story office building under construction.

Integrated Sales and CRM System Lets DirecTV Captures More Couch Potatoes

DirecTV's new enterprise system offers sales agents a whole view of the customer -- and real-time guidance to close deals.

SugarCRM links up with Dun & Bradstreet for contact data

SugarCRM customers will soon be able to import business contact data from Dun & Bradstreet, giving them a new means for finding and closing deals more efficiently.

SAP to resell Adobe's marketing suite in strike against Salesforce.com, Oracle

SAP has turned to long-time partner Adobe in a bid to keep pace with Oracle and Salesforce.com in the red-hot marketing software market.

Microsoft takes Dynamics ERP upmarket with Azure support, new services

Microsoft has completed a series of moves aimed at making its Dynamics AX ERP software a more viable option for large enterprises, and plans to showcase them this week during the Convergence conference in Atlanta.

Oracle buys Blue Kai, gains massive consumer data mart

Oracle is moving into the market for big customer data by buying BlueKai, which aggregates data on consumers and offers it to marketers via a platform for running targeted marketing campaigns on the Web, offline and on mobile devices.

Microsoft marshals marketing, service, social for Dynamics CRM, aims anew at Salesforce.com

Microsoft is about to make a fresh run at its CRM (customer relationship management) rival Salesforce.com with new capabilities for marketing automation, customer support and social media monitoring.

The future of Dynamics in a Nadella-led Microsoft

Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer's sweeping reorganization of the company last year. But now that longtime Microsoft executive Satya Nadella has been...

Salesforce.com courts Microsoft .NET developers with new tools

Salesforce.com has announced a new set of tools aimed at Microsoft .NET developers, in a move that acknowledges customers' existing investment in .NET and which could help expand the size of Salesforce.com's developer...

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