CRM

CRM news, trend analysis and opinion

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Oracle's Larry Ellison isn't done building his legacy

A transformative acquisition and overtaking SAP in applications are just a couple of the goals he may have in mind.


Microsoft looks to poach Salesforce.com customers with aggressive pricing

Companies in the market for a CRM system may be tempted by a new Microsoft product package

European SugarCRM customers get more options via Deutsche Telekom

SugarCRM's initial push will focus on Germany, Austria and Switzerland

Oracle, Salesforce.com trade moves in marketing software battle

Oracle syncs up with Box, while Salesforce.com releases Journey Builder for Apps

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

CRM Online will be available in 130 markets by the end of the year, Microsoft says

Tibco going up against Oracle, IBM and Adobe with new customer engagement platform

Tibco Engage seeks to go beyond mere customer loyalty programs

Salesforce.com CRM upgrade puts heavy emphasis on mobile

Scores of new enhancements in the upcoming Winter '15 release flesh out the Salesforce1 mobile app

Philadelphia uses Salesforce.com for upgraded 311 system

Community portals, social media analysis and better insight into problem resolution are on tap for Philly residents

Infor goes up against Salesforce.com with SalesLogix acquisition

Infor will tie SalesLogix CRM with its ERP apps as well, says CEO Charles Phillips

Enterprise Search Brings Together Structured and Unstructured Customer Data

Financial services firm UBS lets customers and employees see much more data, much faster, to improve relationships.

Salesforce.com glitzes up its mobile app with 30 new features

Salesforce.com is moving quickly to enhance the new mobile application it unveiled at November's Dreamforce conference, with some 30 new features aimed at helping customers work through complex business processes in a single...

Oracle CEO Larry Ellison set to launch in-memory database option

Oracle could be gearing up to make an anticipated in-memory computing option for its flagship 12c database generally available after hyping it for the better part of a year, judging from an upcoming appearance by CEO Larry Ellison.

9 Ways to Improve Your Company's CRM System

Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.

SAP cutting unspecified number of jobs in workforce restructuring

SAP is trimming an unspecified number of workers as part of an effort to restructure its overall skill set.

Salesforce.com takes a cue from Amazon's Mayday with 'SOS' for service

Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it's now working to create its own version.

Apple-loyal sales reps get updated CRM in Daylite

Marketcircle's Daylite CRM application for Macs, iPhones and iPads has been overhauled with the goal of providing a cleaner user experience and better ways to quickly bring up and view important customer data.

SAP reports strong growth in cloud amid slow overall revenue growth

SAP reported a strong growth in cloud revenue and fast adoption of its HANA platform in the first quarter, while its software revenue dipped from the same quarter in the previous year.

Rimini Street diversifies with cloud services for Workday, Salesforce.com

Independent Oracle and SAP support provider Rimini Street will now offer integration services for customers who want to adopt SaaS (software-as-a-service) offerings from the likes of Salesforce.com and Workday.

Salesforce.com to spend nearly $700 million to expand headquarters

Fast-growing cloud software vendor Salesforce.com is planning to expand its San Francisco headquarters by more than 700,000 square feet, taking a 15.5-year lease on a 61-story office building under construction.

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