I had a chance to get an early version (really early, as there is still some rough edges to be worked out) of the ezTalks Onion. The device (I don’t know why they call it the Onion – it doesn’t look like one particularly) is an...
Having a customer-centric culture means a big focus on providing consistently strong customer service. Not long ago, the credit union launched a new internet banking service, which resulted in a significant uptick in call volumes to
Social media marketers point out some of the biggest (and most costly) mistakes companies make when using Facebook, Twitter, Instagram and Pinterest – and offer advice on how to avoid making these social faux pas.
Location, location, location: As the old joke goes, those are the three keys to business success. Now, with big data analysis, corporations can be smarter than ever before about where to open up new offices or businesses.
Microsoft launched Monday its Outlook Customer Manager, a lightweight CRM system. It allows users to track their customers, manage deals in progress, track tasks and more, all from their Outlook email client.
Whether on premise or in the cloud, an end-to-end customer engagement solution can maximize the value of every interaction by delivering consistent, personalized service the way the client wishes to communicate. This Q&A will answer
If the Wi-Fi in your home workspace or small office isn't as fast or reliable as it could be, your productivity will suffer. This guide to home office Wi-Fi covers everything you need to know to maximize your wireless experience.
With ProtectWise, this biomedical manufacturing company now has a scaled security stance that looks back in time with retrospection and automatically correlates threats into actionable events - all wrapped in a graphical UI that is
The ScanSnap S1300i is the smallest multi-page double-sided ScanSnap scanner for one-button ease of use at the desk or on the road. Just stack up to 10 pages and press the blue button. Currently discounted 17%.
In the digital age, customer experience is more important than ever. A new study from Harvard Business Review Analytics Service makes the case that today's organizations must focus on customer experience to get ahead of competitors -