Unified Communications/VoIP

Unified Communications/VoIP news, trend analysis and opinion

Uber suspends Nevada operations, affecting nearly 1,000 jobs

The Uber decision was prompted by a court order preventing its operation

EarthLink Launches Hosted Contact Center

EarthLink has launched its new Hosted Contact Center solution supporting multichannel engagement with features that include chat, email, voice and social media interactions.


Kraken to help probe missing bitcoins in MtGox liquidation

Kraken will also help process and investigate customer claims against MtGox

Ebola speeds up educators' embrace of tech in Sierra Leone, Liberia

The University of Sierra Leone turns to online learning while nonprofit Rumie sends tablets to Liberia

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Convert your car into a 2-ton video game console: What could go wrong?

Allow me to introduce the Baen Cube, which while merely a Kickstarter gleam at the moment, promises to ultimately “enhance your driving experience, letting you play games with your car.” That's with not in.

Google's gigabit-Internet service in Austin priced at $70 per month

The broadband service is already in Kansas City and Provo, Utah

Office 365's spam filter gets smarter at sorting bulk mailings

The Exchange Online Protection email security engine rates these promotional messages on a scale of 1 to 9

Slack now letting employers tap workers' private chats

The company hopes to attract more businesses with the optional feature

SMBs get their very own Salesforce app store

A data integation feature will allow users to add customer information stored in the apps to their Desk.com portal

Alcatel-Lucent Enterprise Unveils OpenTouch Suite for SMBs

Alcatel-Lucent Enterprise has added to its unified communications portfolio with its OpenTouch Suite for SMB, targeting the small and medium-sized business. New features include simplified SIP support, BYOD solutions, and a flexible...

social media marketing

7 ways to use social media to attract holiday shoppers

Marketing and social media experts share their tips on how to use social media to get people talking about – and buying – your products this holiday season.

Apple's $450 million e-books settlement gets final approval

The amount still depends on Apple losing an appeal on another ruling

WebRTC close to tipping point as Cisco, Microsoft announce products

Announcements by Cisco and Microsoft this week may signal that the WebRTC project Google released in 2011 for web-based communications apps might be ready for prime time

Uber, facing public backlash, will rethink privacy

The company is working with a DC law firm to assess its policies

US Senator Al Franken questions Uber's privacy policies

Franken questions Uber's so-called 'God view' data tool

Yahoo dethrones Google as default Firefox search tool

Yahoo said the five-year deal will widen its reach, but it's unclear by how much

Uber's rider-controlled Spotify jams could cost drivers

Drivers using their own phones could be charged for the data

Cisco Launches Project Squared Collaborate App, IX5000 TelePresence Series

Cisco introduced Project Squared as a cloud-based collaboration app developed via an alliance with Box, plus the latest upgrades to the Cisco TelePresence portfolio with the Cisco TelePresence IX5000 series.

01 twitter 2015 title

9 new Twitter features and tweaks coming in 2015

Coming soon to a Twitter timeline near you, these nine new features, which are expected to roll out during the coming year, put a new focus on video, direct messaging, alerts and notifications, and more.

twitter business

IBM taps Twitter's data to drive business insights

IBM and Twitter say they will 'change the way business decisions are made' by pairing Twitter data with IBM's analytics tools and new apps for the enterprise. But CIOs won't buy in until the two companies can bring structure and...

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