The results of a Pega commissioned survey reveal a major perception gap in the quality of customer service that broadband and telecommunications organizations think they provide compared to what customers are actually experiencing.
Combining forms of enterprise collaboration is only part of the battle. There’s also integration with productivity applications. On Monday, Avaya announced an all-in-one collaboration platform, plus an open SDK for making other...
Cisco Systems has patched a critical vulnerability that could allow attackers to gain access to Cisco Meeting Server deployments, which are used in enterprise environments for video and audio conferencing.
It takes a lot to keep your contact center running. If you're feeling the pressure of maintaining the resources you need, we can help. By offloading the burden of managing your contact center to us, you get to take advantage of our
Ever feel like you're juggling too many internal and vendor organizations just to keep your contact center running smoothly? It's time to consolidate. With our Contact Center Managed Services (CCMS), we've built a support model that
Facebook already owns consumer social networking, and with its new Workplace service, it’s clear it wants the enterprise, too. The new offering will feel familiar to Facebook users but will also remain separate from company's consumer...
As small and midsized businesses battle for market share, their success will be determined by their ability to effectively communicate and collaborate with customers and staff. Here's how to find the right unified communications and