Unified Communications/VoIP

Unified Communications/VoIP news, trend analysis and opinion

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microsoft chatbot zo

Microsoft's chatbot is reborn as Zo

Microsoft reworked its AI-powered chatbot—now called Zo. It’s currently available only on Kik, a chat service for mobile phones.

digital business

How to build the business case for a digital workplace

Here are the basics of building a strategy so you can get budget and make your digital workplace a reality.

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10 most useful Slack bots

We experimented and tinkered with numerous bots that are available for Slack, the cloud messaging service meant mainly for business. (You can still use Slack for non-work reasons, particularly under the service’s free option.) Here...

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2016’s notable deaths in technology, science & inventions

Paying respects to computing pioneers, corporate leaders (AT&T, Intel) and the most inventive of inventors who passed during 2016

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China cracks down on fake news

The current debate over fake online news has one country feeling vindicated: China. For years, its controversial censorship system has been cracking down on so-called "online rumors," and last week a state-controlled newspaper...

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Twitter gets new product head and team from app startup Yes

Twitter has swallowed social app developer Yes and is also getting a new product head as part of the deal.

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All you need to know about machine learning in 12 minutes, 45 seconds

Yann LeCun, artificial intelligence pioneer and head of Facebook’s AI research group, explains machine learning in six short videos.

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Clickbait and the Avaya feeding frenzy

Based on comments by unnamed sources, an article about Avaya weighing bankruptcy has triggered a waterfall of speculation. But there are two sides to every story.

ecommerce on social media

Why ecommerce hasn't taken off on social media

Social media has so far failed to live up to its promise as an online one-stop-shop for consumers and retailers. The biggest platforms haven't given up, but some critics say it may be too late.

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IBM warns of rising VoIP cyber-attacks

IBM says common Session Initiation Protocol (SIP) and SIP and Cisco Skinny Client Control Protocol (SCCP) are most common targets.

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Review: GitLab rocks version control

Thanks to a solid foundation and delightful extras, this open source VCS is a serious contender


UK's internet surveillance law receives royal approval

Britons hoping that a quaint historical tradition might stop a Draconian internet surveillance law in its tracks were disappointed on Tuesday morning, when the Queen gave her approval to the Investigatory Powers Act 2016.

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Microsoft details post-LinkedIn plans to EU

Microsoft’s concessions are an attempt to demonstrate it won't use its LinkedIn acquisition to try to stifle competition or punish partners.

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Video pays off in the enterprise

As costs come down and the technology improves, video is finally spurring easy and effective collaboration. (Plus -- 5 tips for building video culture in your organization.)

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Ooma adds Internet security service to VoIP platform

Cloud-based service can block malicious traffic, offer parental controls


New products of the week 11.28.16

Our roundup of intriguing new products from companies such as CA and IBM.

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Facebook said to create censorship tool to enter China again

Facebook has reportedly developed a software tool that will help keep certain content away from users’ news feeds in certain geographies, reflecting the company’s apparent willingness to meet Chinese government censorship demands part...

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Facebook's latest experiment: Helping you find free Wi-Fi hotspots

Facebook may soon help you find the closest public Wi-Fi access point with a new feature in its mobile app.

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