Victimizing small business

In reference to Joel Snyder's recent column "Tech Support Makes You Feel Small'', dealing with these large computer and software companies has become a nightmare. Small business is just the latest victim. No matter how it falls in your personal case, this is victimization and it needs to be fixed.

I suggest filing a complaint to the Federal Trade Commission and IC3 to bring attention to the legal authorities of these kinds of theft, misrepresentation and "take the money and run" mentality.

There seems to be an outright negligence and carpetbagger air that needs change.

Competence, accuracy and sustaining credibility is not only the bad guy's responsibility. I have experienced the same problems, and did the repairs needed to keep my system up and running, which used my time, money and effort.

It is time-consuming to go for regulations, sanctions and penalties for negligence and misdeeds of others, however, it has great impact on those whose only purpose is to remain incompetent, unconscionable, arrogant and stupid. With outrage and consistent complaint, we can force the authorities to move on our behalf. Isn't that what they are there for?

Wil Johnson

Tucson, Ariz.

Quick and dirty e-mail

I just wanted to thank Mark Gibbs for mentioning MailList King in his recent column on e-mail list management. I needed to find a quick and dirty solution to send an e-mail to an artist's e-mail list. I remembered reading about such a program in a Gearhead column. I found the column on Network World's Web site, downloaded the program, configured it, imported the 1,276 addresses and was ready to send the mass e-mail out within 15 minutes or so. I have no doubt that it would have taken less time if I had read the instructions and/or documentation. We will definitely be purchasing this application.

Derek Poepoe

Torrance, Calif.

Outraged by CRB decision

I am an overly busy IT manager for a very large church, but previously I was a radio broadcaster. I went to school for this and worked at both AM and FM radio stations before Internet Radio even existed; for more than 11 years, I lived and died by federal governmental rulings, most of them pretty lame. When I first heard of Internet radio, I was very excited and have happily watched the industry grow over the last several years.