Skip Links

Network World

  • Social Web 
  • Email 
  • Close

When you keep losing access to your wireless access point

Nutter's Help Desk By Ron Nutter , Network World , 02/11/2008

I have a Linksys WRT54G Wireless router, version 6, firmware Version: v1.00.7, Feb. 16, 2006 . When my friend is using my wireless, we both drop signal at the same time. I also lose signal if I am the only one using wireless. This seems to occur fairly frequently, I typically lose signal several times in a row within the space of ten minutes. Then it seems to work for an hour or so, before repeating. I had a friend look with their laptop and didn't see anybody else on the channel that I am using - channel 1. The other channels that were in use are channels 6,10 and 11. I am using WEP as my laptop will not support WPA. Can you offer any suggestions as to what may be the problem. I am wit's end. Help!
-- Lyndsey White

You have done some good troubleshooting. Based on what you described, I don't think you have an access point going bad.

I checked Linksys's web site and there is a newer firmware update available for your particular router. While I don't think this will totally fix your problem, it will help eliminate a firmware problem as being part of the problem. I also don't think you have an encryption key problem (because in that case, you wouldn't be able to connect at all). As an experiment, you can temporarily disable the encryption but I don't think this will make any difference.

Since the signal dropping problem happens repeatedly and with more than one laptop, that would seem to indicate a problem in the immediate area. It's possible there is another access point using that channel, but it's not broadcasting an SSID, which means your laptop might not see it. Grab a copy of NetStumbler and see what it shows.

If you dont see anything with NetStumbler, you may be dealing with an interference problem - from a microwave oven, a cordless phone or a wireless security system. See if you have a friend whos haa tool called Wi-Spy from MetaGeet.net. This will help you identify the source of the interference. If you don't have access to this type of tool, you will need to try the old fashioned way of troubleshooting - turn off any nearby appliances (microwaves, phones, etc.).

If you are still having a problem, you might have an access point that is dropping its signal periodically. If the newer firmware hasn't helped, you might want to try a different access point to see if that works any better. You can try some higher gain antennas to "pump up" the signal quality of the access point. Most retailers that sell your brand of router will usually have one or two options to choose from. Another possibility is to try some 3rd part firmware replacements to what is running in the router you have - DD-WRT is one that comes to mind. What you will have the ability to do here is to increase the transmit power of the AP a little bit to help your laptop to "hear" the access point a little better.

Partner Content

Company Description

Emerson Network Power and its Liebert power and cooling technologies increase IT system flexibility and availability, while lowering the total cost of ownership.

Power and Cooling Guidelines

Learn how to optimize power and cooling in network access rooms to keep equipment operating at peak performance and proactively monitor changes.

Download this white paper

Business-Critical Continuity

Read about Sequent and how they implemented a new data center to meet current requirements while easily scaling to support projected growth.

Download this case study

Cutting Energy Costs

Reduce cooling system energy costs by 30 to 45 percent through five data center efficiency strategies.

Download this white paper

Comments (1)
Login
Forgot your account info?

RE: When you keep losing access to your wireless access pointBy Anonymous on February 25, 2008, 10:02 amOne other troubleshooting task you may want to try: If you're using your access point as a DCHP server, try disabling DCHP and use a static IP instead, and then...

Reply | Read entire comment

View all comments

Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed

Whitepapers

File Integrity Monitoring: Secure Your Virtual and Physical IT Environments

Discover the capabilities your file integrity monitoring solution should have to effectively secure...

6 Simple Steps to Disaster Recovery Planning

Discover the six simple steps you can take today to create - or bolster - your disaster recovery...

The Trend from UNIX to Linux in SAP(r) Data Centers

Through our infrastructure software and ecosystem of partnerships, Novell harmoniously integrates...

Webcasts

PoE Plus: Impact on the PoE Market

The standard for Power over Ethernet (PoE), IEEE Std. 802.3af(tm)-2003, advanced networking,...

Harnessing the power of communications to increase workplace performance

Due to the convergence of IT and telecommunications technologies, the business workplace has been...

Stay out of the headlines: Detecting and preventing network intrusions

How do YOU stay out of the headlines? There is no denying that risk exists in our computer-driven...

Special Reports

The New Network/System Management Challenges

Increasingly popular technologies such as virtualization, wireless networking and data center...

How to lower software costs, complexity

Discover how Software as a Service is the economical alternative to expensive on-site software,...

Get instant email notification when white papers, webcasts, executive guides are added to our library. Stay informed and up-to-date with the latest on IT Technologies with Network World's Resource Alerts.