E-Mail options improve

E-mail: Can't live without it, can't stand the hassles. Is it any wonder many people rely on Instant Messaging for co-worker communications?

But old habits die hard, and IM doesn't fit the work styles of many. Plus, e-mail was and probably still is the “killer app” for the majority of computer users today. Nothing will kill our collective love for e-mail, although spam and security issues sometimes comes close (Compare Messaging Security products) .

Microsoft product mangers knew exactly what they were doing when they added a basic e-mail client in Windows (Outlook Express for most versions) and included the full Outlook program in Microsoft Office packages. Tying Outlook features to work only with Exchange catapulted both client and server applications to the top of their respective markets. Even Microsoft's Small Business Server includes an Exchange server, tempting too many small companies without sufficient technical and security expertise to jump on that e-mail server bandwagon.

Yet Microsoft Exchange comes at a price, and sometimes a high price. Ferris Research reported on Valentine's Day, survey results of companies using Exchange Server. They found companies with 99 or fewer employees typically pay $250 per user mailbox per year in license fees and maintenance. The report seemed to think that price was high, but I think it's low if you include all the hours spent maintaining and security Exchange servers. Horror stories of server crashes, lost e-mail, security problems, and spam avalanches convince some to look at other options.

For many companies, a hosted service provides excellent support at affordable prices. I talked about Everyone.net last November, and they still seem to be one of the leaders in that area. Not to be outdone, Google offers their e-mail services for free to individuals and very small companies, and bundles enhanced e-mail support in their Google Apps for businesses.

Using a hosted service makes it easier to access all your e-mail from anywhere, handy when traveling. Since even micro companies often have employees scattered across the country or globe, hosted services solve the e-mail server remote access problem easily. Hosted services also tend to include group calendars, one of the handiest features of Outlook / Exchange.

If you do prefer to host your own e-mail server, you should take a look at the new Kerio MailServer 6.5. I called Dusan Vitek, vice president of worldwide marketing for Kerio, and asked him the biggest difference between Kerio and Microsoft Exchange.

“Ease of administration,” said Vitek. “We win hands down there. The most difficult part of the sales process is to get administrators to install the product and look at the console. When they do, the sales cycle shrinks to days.”

Kerio improved their Outlook Connector, providing expanded support between the Outlook client and the Kerio MailServer. Shared calendars and even offline support now come as part of the package. Do you have Windows Active Directory? Kerio works with it, just like Exchange does. But unlike Exchange, Kerio also supports OpenDir for Macintosh users. You can run the Kerio MailServer on Windows, Macintosh, or Linux servers.