Skip Links

Network World

  • Social Web 
  • Email 
  • Close

GrandCentral, one call to bind them all

Gearhead By Mark Gibbs , Network World , 04/08/2008
Gibbs
  • Share/Email
  • Comment
  • Print

How many telephone numbers does one person actually need? I ask because I seem to have more than one would think I might need.

Let’s list them: There’s the house number and my office number (both of these are Vonage VoIP numbers), there’s my fax number (also a Vonage line, but if only faxing over VoIP really worked!), and there’s the number for my DSL line (no "naked" DSL out here). So, that’s four. But wait! There’s more! There’s also my cell phone number and my GrandCentral number. That makes six.

If you haven’t checked out Google’s Grand Central you really should. Still in beta (natch), Grand Central gives you a free telephone number, so Google claims, for life. If I sound suspicious it is simply because, should Google decide to axe Grand Central – not totally unlikely if the company can’t make a profit from the service – then there’s a good chance GrandCentral numbers will simply vanish.

And even if that doesn’t happen there’s the issue of number portability – your ability to keep your number as you shift from one provider to another. Portability is still pretty pathetic because, even though it is required by the FCC, it is a total mess, lacking consistency and enforcement (see the Local Number Portability discussion on voip-info.org). A cynical observer might conclude that the FCC’s agenda on this is more aligned with the commercial interests of providers.

Be that as it may . . . GrandCentral is really cool. Calls to your GrandCentral number can be routed to any of your other numbers simultaneously, with optional nighttime exclusion of your home number. You can also configure which phones the caller is routed to based on the caller being recognized by their Automatic Number Identification (ANI).

You also get call screening, where GrandCentral checks the caller’s ANI against your GrandCentral address book. If it is recognized, when the call is forwarded the caller’s name will be shown and announced.

If the ANI isn’t recognized the caller is asked to say his or her name, which is added to the phone book (which, sadly, is not integrated with your Gmail contact list) and when the call is transferred the caller is announced. You can then take the call or send the caller to your GrandCentral voice mail and optionally listen in as the caller leaves a message. You can have voice mail sent to you via e-mail, and you can manage voice mail stored on GrandCentral from a mobile phone.

  • Share/Email
  • Comment
  • Print
Partner Content
Foundry Networks

The Foundry Enterprise Advantage

Foundry Networks, Inc. (NASDAQ: FDRY) is a leading provider of high-performance enterprise and service provider switching, routing, security and Web traffic management solutions. Foundry's customers include the world's premier ISPs, metro service providers, and enterprises.

For further information on Foundry Networks please click here.

Leveraging the Advantages
of a Multi-vendor Network Strategy

Today's enterprise network provides more than simply a technology infrastructure. It's an enabler for the enterprise, supporting mission critical applications, creating operational efficiencies and increasing productivity gains. Foundry Networks provides the ideal foundation for a multi-vendor network.

Click here to view whitepaper!

Comments (2)
Login
Forgot your account info?

GC - Another Bad FeatureBy Anonymous on April 29, 2008, 12:48 pmSince it isnt avilable in all areas, there is a reserve / waiting list. I have been on it for least a year... bleh!

Reply | Read entire comment

Call presentation - kills GC By Anonymous on April 10, 2008, 9:34 amGC has a very bad feature called call presentation. If you receive a call, you MUST press 1 (2, 3, 4) before you can talk to the incoming call. If you have a bluetooth,...

Reply | Read entire comment

View all comments

Add comment
Anonymous comments subject to approval. Register here for member benefits.
Have a NetworkWorld account? Log in here. Register now for a free account.

Videos

rssRss Feed
Get instant email notification when white papers, webcasts, executive guides are added to our library. Stay informed and up-to-date with the latest on IT Technologies with Network World's Resource Alerts.
Network World,to go. Wherever you are. Breaking news delivered to your mobile device. Select the hottest topics in networking and start receiving Network World on your mobile device today.