GrandCentral, one call to bind them all
By
Mark Gibbs
,
Network World
, 04/08/2008
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How many telephone numbers does one person actually need? I ask because I seem to have more than one would think I might need.
Let’s list them: There’s the house number and my office number (both of these are Vonage VoIP numbers), there’s my fax number (also a Vonage line, but if only faxing over VoIP really worked!), and there’s the number
for my DSL line (no "naked" DSL out here). So, that’s four. But wait! There’s more! There’s also my cell phone number and
my GrandCentral number. That makes six.
If you haven’t checked out Google’s Grand Central you really should. Still in beta (natch), Grand Central gives you a free telephone number, so Google claims,
for life. If I sound suspicious it is simply because, should Google decide to axe Grand Central – not totally unlikely if
the company can’t make a profit from the service – then there’s a good chance GrandCentral numbers will simply vanish.
And even if that doesn’t happen there’s the issue of number portability – your ability to keep your number as you shift from
one provider to another. Portability is still pretty pathetic because, even though it is required by the FCC, it is a total mess, lacking consistency and enforcement (see the Local Number Portability discussion on voip-info.org). A cynical observer might conclude that the FCC’s agenda on this is more aligned with the commercial interests
of providers.
Be that as it may . . . GrandCentral is really cool. Calls to your GrandCentral number can be routed to any of your other
numbers simultaneously, with optional nighttime exclusion of your home number. You can also configure which phones the caller
is routed to based on the caller being recognized by their Automatic Number Identification (ANI).
You also get call screening, where GrandCentral checks the caller’s ANI against your GrandCentral address book. If it is recognized,
when the call is forwarded the caller’s name will be shown and announced.
If the ANI isn’t recognized the caller is asked to say his or her name, which is added to the phone book (which, sadly, is
not integrated with your Gmail contact list) and when the call is transferred the caller is announced. You can then take the
call or send the caller to your GrandCentral voice mail and optionally listen in as the caller leaves a message. You can have
voice mail sent to you via e-mail, and you can manage voice mail stored on GrandCentral from a mobile phone.
Comments (2)
Call presentation - kills GC By Anonymous on April 10, 2008, 9:34 amGC has a very bad feature called call presentation. If you receive a call, you MUST press 1 (2, 3, 4) before you can talk to the incoming call. If you have a bluetooth,...
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GC - Another Bad FeatureBy Anonymous on April 29, 2008, 12:48 pmSince it isnt avilable in all areas, there is a reserve / waiting list. I have been on it for least a year... bleh!
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