Comcast: Unexplained bandwidth caps
Comcast isn't saying why it's implementing bandwidth caps on its high-speed Internet service
'Net Insider
By
Scott Bradner
,
Network World
, 09/02/2008
- Share/Email
- Tweet This
- Print
Comcast is in the news again. Over the last few months it seems like a new Comcast-related story has broken every few weeks
-- all of them quite bad news for the service provider. The PR people over there sure must be busy.
A few days ago Comcast let it be known that it was testing a mechanism that "slowed down" the traffic of heavy users of its high-speed Internet service. Around the same time, Comcast settled with the Florida Attorney
General who had charged the service provider with not properly disclosing information, for example, customer data usage caps.
Neither of these stories received much press coverage. But in the middle of these stories came another about Comcast that
did receive a lot of attention -- Comcast announced that it was going to put a usage cap of 250GB per month on all residential users. Repeated violations of the cap could get
a customer disconnected for a year.
After a bunch of fervor, it turned out that Comcast had been doing this all along. But this was the first time it was actually
willing to tell anyone what the limit was (this willingness just might be related to the Florida case).
Comcast has not actually said just why it has a usage cap, at least not anyplace I've seen. For example, its FAQ on the limits
does not include a "why" question and its announcement of the feature does not say why it is doing this. Comcast has implied
that it has something to do with fighting congestion and most of the press coverage seems to assume that is the goal. But,
as I've written about before, usage caps or usage-based fees do not, and cannot, have anything to do with fighting congestion.
The "slowing" mechanism that Comcast is testing is directly related to fighting the effects of congestion. According to published
reports, Comcast is not actually slowing traffic (as the headlines would have you believe). Instead, in times of congestion,
they are temporally setting a lower priority on traffic from customers which have been judged to be receiving or sending too
much traffic in the proceeding few minutes.
This will slow traffic if the congestion persists because some of the lower-priority traffic will likely be dropped when the
router buffers overflow and will have to be retransmitted, which takes longer.
Partner Content
Blue Stripe Software
www.bluestripe.com/
Improving Application Performance Troubleshooting
Diagnosing why an application is slow is hard, at times taking days or weeks to isolate and resolve. This paper explains the challenges involved using current management tools, provides a 'wish list' for application management and analysis, and explains the need for an application system-wide approach that monitors entire applications, not components.
Download Whitepaper
Virtual Vigilance: Managing Application Performance in Virtual Environments
This paper highlights the impact of virtualization on application performance. "Managing Application Performance in Virtual Environments" states: "Best-in-Class organizations are predominately taking actions around improving visibility across both physical and virtual systems, assessing the business impact of application performance and understanding interdependencies of applications in virtualized environments."
Download Whitepaper
Application Service Requests: The Missing Link for Pragmatic ITSM
Forrester Research analyst Glenn O'Donnell and BlueStripe co-founder Vic Nyman discuss a breakthrough approach to application problem management. Learn the new approach for ITSM problem management, which provides: Rapid isolation of application slow-downs to specific components for quick problem resolution, 24/7 monitoring for proactive notification of potential issues before end users are impacted and much more.
Register for Webcast
Comments (1)
Well done.By Anonymous on September 3, 2008, 2:05 pm"It's far more likely that the cap is in place to make sure that Comcast's network cannot be relied upon by competitors for high quality video delivery." Spot...
Reply | Read entire comment
View all comments