EMA on Management

'Quality of Experience' revisited: What it means for network managers
06/23/08
Building towards QoE with a good combination of technical metrics and a healthy dose of customer dialog is a fine art.

Why NCCM is more important than ever
06/16/08
As many of you know, I believe that the network management industry as a whole is in a state of redefinition - or just raw chaos. But one of the brighter spots has been the growth of network change and configuration management (NCCM). Even if it hasn't grown in dollar market value as fast as some areas, like WAN optimization, NCCM is more strategic in my opinion and an ultimately richer and more empowering investment.

Compliance puts new focus on managing software license agreements
06/02/08
The more things change, the more they stay the same. Keeping track of software licenses and contracts that permit their use is not a new problem for IT managers. Software asset management (SAM) has been on the list of priorities for a long time. But IT governance and compliance are raising the bar for this and other IT disciplines.

New happenings in network virtualization
05/19/08
While system virtualization - and to a lesser extent, desktop virtualization - has held most of the virtualization limelight, there is also a growing trend in network virtualization.

The CMDB System, the CMS, the 'CCS,' and the NOC
05/12/08
I've decided to go back to square one and discuss EMA's (and my own) evolving perception of what a CMDB System is or at least should be in a little more detail - and then look at how the meaning of 'CMDB' has itself changed, both within ITIL and within the industry.

What's the true meaning of unified communications?
04/28/08
Unified communications, or UC, can mean many different things, depending on where your industry focus happens to be.

CMDB in the NOC: Voices from the trenches
04/21/08
CMDB Systems are analogous to the so-called NOC War Room single pane of glass. And given that premise, here are a few 'voices from the trenches' taken from consulting and research.

CMDB in the NOC: Is it time yet?
04/14/08
The rise of CMDB System adoptions is striking. Data from EMA research shows that out of 75 respondents in healthcare and financial services with $1 billion in revenue or more, every one of them plans to implement a CMDB System.

Infra buy gets EMC into ITSM
04/07/08
Why Infra and why ITSM? EMC will use Infra technology to further solidify its 'Closed Loop Service Orchestration' strategy. This strategy takes the foundational components and insight into IT infrastructure, builds upon that with the auto-discovery capabilities, and will now add the top-line service management capabilities available in the Infra product suite.

Some signs of progress in IT asset management and financial planning
04/01/08
In many organizations, asset management beyond basic procurement gets lost in that netherworld beneath the back burner where obligations and hopes all too often go to die.

Network management: Who's really in control?
03/24/08
Network management no longer lives in a corporate vacuum and has to cohabitate with a myriad of other organizational groups and departments - departments the network team never before had to contend with or consult with in the course of accomplishing its daily duties.

What ever happened to network management?
03/04/08
What ever happened to network management? This column idea was sparked by a query from an executive in operations working with EMA to try to figure out what a viable network management strategy should look like in 2008. This was not a naïve individual, but one who couldn't sort out where to begin in planning to address network management in an environment so changed from what it had been even five years ago.

Top 10 venture capital deals of Q3
10/22/07
Of the nearly $750 million that investors poured into the top 10 venture capital deals of the third quarter, only $124 million went into start-ups building enterprise IT products, according to MoneyTree Report from PricewaterhouseCoopers and the National Venture Capital Association based on data provided by Thomson Financial.

Letters to the editor: "2007: The Year of Being Outraged?"
02/12/07
2007: The Year of Being Outraged?; Earlier daylight-saving start costing IT departments time; Telecommute. Kill a career?

Letters to the editor: Moving targets
02/05/07
Sprint supports GPS technology for tracking school buses; Exchange 2007 integration issues arise; Telecommute. Kill a Career?; U.S. cities don’t make the intelligence cut

Letters to the editor: "Gone counter-phishing"
01/29/07
‘Rock Phish’ blamed for surge in phishing; The 50 most powerful people; 2007: The Year of Being Outraged?

Letters to the editor: "Christmas is a busy time for avoiding work"
01/22/07
Christmas is a busy time for avoiding work; French radio stumbles over podcasting; The perils of precaching; letter about replacing his Alcatel 1000 and SonicWall firewall; 2007: The Year of Being Outraged?

Letters to the editor: "More about BGInfo"
01/15/07
More about BGInfo; Bad ad; Virtualization and EULAs

Commentary: CES and sex in Sin City
01/11/07
A breakthrough in consumer electronics marketing occurred this week. Apparently for the first time at CES, a white lace bustier, matching stockings and high-heels were deployed as a marketing tool.

Letters to the editor: "Microsoft Research fights critics, targets innovation"
01/08/07
Microsoft Research fights critics, targets innovation; Muni Wi-Fi not just another utility; How much can a LAN switch protect your network?; Tech is getting easier, CIOs say; Qualcomm: Contrarians at the gate; Hell yes to virtualization!

Letters to the editor: "Are Cisco switches really so expensive?"
12/16/06
Are Cisco switches really so expensive?; Survey: ITIL’s ROI hard to measure; Content filtering to protect intellectual property; Broadband router throughput

Letters to the editor: "Automating change"
12/11/06
Automating change; IT worker shortage; Carriers: Make stopping spam a priority; Are Cisco switches really so expensive?; Slippery spam slope; Nuances matter in 'Net neutrality

Letters to the editor: "Spam that delivers a pink slip"
12/04/06
Spam that delivers a pink slip; Antiphishing fighters take on malware; Mismatched job titles; Big Brother gets virtual; Richard Stiennon’s open letter to Check Point CEO Gil Shwed; Automating change

Letters to the editor: "On the road to operating system glasnost"
11/27/06
On the road to operating system glasnost; In Microsoft partnership, Nortel marries up; Wireless mesh or WiMAX: Which MAN technology is best?; App launching and yet more Web OSs

Letters to the editor: "Another view of application acceleration"
11/20/06
Another view of application acceleration; Thoughts on Check Point; Murky forecast

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