It seems we’ve been talking about the rise of hosted communications services for years now, but adoption has been rather light. I think one of the main reasons is that the features and functions available from the hosted providers historically weren’t even close to what was available from the premise-based vendors.
Over the past year or so, though, this gap has closed significantly. In most cases, hosted UC solutions are on par with what one could get from a premise-based solution. As someone who used to run the phone system at a company, I can honestly say that it’s a pain in neck, and I’m not sure why anyone would want to run their own phone system when you can get most of what you need in the cloud. Sure, the biggest of the big companies will always want the control and security of doing it themselves, but most small-to-midsized companies would benefit greatly from shifting to a hosted solution.
However, when most organizations consider a cloud-based solution, much of the focus is on comparing the total cost of ownership of a premise-based solution with one in the cloud. In my mind, that’s only part of the reason to migrate to the cloud. Below are the top business reasons to consider a hosted collaboration solution.
From the research I’ve done, those are the primary business benefits of cloud-based UC. I’ll do a follow up blog with the primary technical benefits. I think the main thought I want to leave everyone with is that today’s cloud services are not the cloud services of five years ago, or even two years ago. If you've looked at them before and decided to pass, it’s worth another look again today.
Zeus Kerravala is the founder and principal analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.
Kerravala does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers.
Kerravala uses the traditional on line and email distribution channel for the research but heavily augments opinion and insight through social media including LinkedIn, Facebook, Twitter and Blogs. Kerravala is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.
Prior to ZK Research, Zeus Kerravala spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research. Prior to GTP, Kerravala had numerous internal IT positions including VP of IT and Deputy CIO of Ferris, Baker Watts and Senior Project Manager at Alex. Brown and Sons, Incorporated.
Kerravala holds a Bachelor of Science in Physics and Mathematics from the University of Victoria in British Columbia, Canada.