Amazon apologizes ... finally

Mea culpa comes at end of explanation about EC2 debacle

As the company promised it would do, Amazon this morning has posted an explanation of what it says went wrong during last week's interminable EC2 outage. My Network World colleague Jon Brodkin has a rundown of Amazon's accounting here.

On Monday I took issue with Amazon's failure to issue a public apology during or immediately after the crisis. Today the company issued one:

"Last, but certainly not least, we want to apologize. We know how critical our services are to our customers' businesses and we will do everything we can to learn from this event and use it to drive improvement across our services."

Some who criticized my criticism of Amazon said there was no need for the company to publicly apologize.

It's good to see that Amazon clearly disagrees.

What's not clear is why it took so long.

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