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Snohomish
You are correct Verizon does needs to improve thier service. There lines her in Snohomish are so bad you can only get a 12 k dial up connection, and no DSL anytime soon. Comcast is here that is why I went with Vonage.
The Verizon Techs have the all have is meet the Washington PUC spec, and secondly figure the are the only ball game in town. That still think they are a monopoly and that I have no where else to go for service.
The Vonage suit is trying to recapture the monopoly strangle hold over home telephone users.