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Thursday, January 8, 2009
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Verizon vs. Vonage

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Verizon made me a victim from 4/5/2007 to present. Verizon disconnected my DSL services with them and did not give me any notice. I called Verizon on 4/5,/4/7,4/10,4/12,4/16,4/20,4/27,5/7, and 5/8 2007 to see when where they going to reconnect my services. They kept saying each time I called that they do not own the phone number that I provided. I told them each time that I called that yes, Verizon once did own the phone number to my home phone service. Then I swicthed to Vonage VoIP on 10/2006. Reminding them that I also had DSL before I cancled my Verison phone service back in 10/2007. It is now 4/5/2007 and Verizon has decided stop and cancel my DSL services without any notfication to myself,the customer. I then told them that it is unethical business and I should not have to go through the abuse because I have Vonage VoIP services. Verizon is my ISP provider and Vonage is my VoIP provider. So, for 30 days Verizon has kept me in a loop without any real help to get my services back online. Verizon employees keep telling me that I need a dryloop, but are not making much attemps to provide me with the services. Then finally they gave me an order number , account number and a ID User name. I still have no Verizon DSL service as of today 5/8/2007. I do have Vonage VoIP but it doesnot do much good without an ISP. This process has become overly unreal with customer dissatisfication and abuse. All because one company has a disbute over what they own or provide, it should not effect their customers. Especially when it really did not have to happen in this fashion.

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