The only thing Unified about Communications Mangler is the name. As far as contact center is concerned, Geotel is woefully outgunned compared to just about everything else on the market.

How can a solution that has been cobbled together from at least 10 different acqisitions be considered unified. Please do explain the Open interfaces. They are still almost exclusively based on SCCP (proprietary) including telepresence. They were last to market on SIP, linux, and Presence among the major vendors by almost a year. Listen to customers???? Multiple security strategies, Multiple wireless strategies, and multiple NAC strategies all causing customer headaches. They ported all of their problems from 4.1 to 5.0 when they finally got into the SIP game. Customers were told that this would be fixed in 6.0 along with the unification of features that were in their 4.2 windows implementation. Now 6.0 is out and guess what....Still waiting for the promised unification of software.

On the bright side, if they buy Avaya they can just add unified to the Avaya Communications manager and the merger will be complete!!!!