I beg to ask what is unified about Avaya ACM? They have tied old school TDM hardware together finally after all of these years and vendors such as Geotel and Genesys have been feeding them since they could bring multiple TDM sites together from an enterprise perspective. When is Avaya going to finally move CMS to something web-based? I see the only good software that Avaya can active on their TDM switches is the advocate software. Outside of Advocate, I see Avaya losing deals to Cisco all the time. I also find Avaya's partnership with network vendors such as Extreme and Juniper to be somewhat comical. Juniper and Extreme network gear is light years behind the industry leading Cisco technology. Then, let’s looks at the partners that Avaya has as it relates to partners that Cisco has in the contact center space. Cisco has strong contact center partnership out there that can deliver results. On the Avaya side, you need to engage multiple vendors because the majority of the Avaya partners only know the old school TDM bare bones application and do not understand how to support and maintain other contact center applications that companies are in need of today. Let's look at Avaya's multi-channel applications such as IC and Contact Center Express. Come on now, please be realistic. If I recall correctly, Avaya IC is based on acquisition software from Nabnasset, which still has not evolved to now where near what the Cisco ICM platform can provide to the customer base.

Should we even begin to start discussions around Cisco’s IVR strategy compared to Avaya’s IVR stategy?