Verizon needs to realize their environment. Their handset technology is at least a year behind its competitors.

Re: Sprint and Verizon Wireless set to battle Apple iPhone fervor.

Additionally, Verizon adds standard "crippleware" to their phones that disable many features such as Bluetooth web surfing from a laptop, photo transfer, and ring tone uploads so they can bill customers for each and every transaction (1 or 2 bucks doesn't sound like a lot but do it 50 times, and you have an additional 100 dollars tacked on to your regular monthly fees)

Verizon doesn't care about their customers -- only their profits. They work just like any other huge company with nothing to lose.