Interesting and compelling article. I was struck by the absence of any hard reference to the needs to include service management related skills. They now exist with the recently announced qualification scheme of the non-profit I am associated with. This is not a blatent plug, just a pointer to the fact that each of the facets mentioned is also part of a larger need to provide the right quality information system service to the right customer at the right price.

We live today in an ever increasing service industry. A combination of business and technical acumen is vital to the definition, design, control and operation of service management strategies, down to 'service access points', or places from which customers access service.

The American National Standards Institute recognizes this void and did approve the credential scheme I am referring you to, to become an industry standard alongside that of project management.

Feel free to contact me so we can ensure service management is also recognized as a much needed professional skill.

Click to read the article this is in response to.