ITIL V3 is somewhat STILL behind the times and has done little to actually fulfill its promise of embracing many existing and in use concepts in the ITSM industry. Can I offer a walkthrough of an alternative that is behind many successful US iniotiative - the Service Management Body of Knowledge (SMBOK) - see more at www.sm-i.org - run and operated by a non-profit for the service management professional. ITIl has recently turned down a commercial path - with the acquisition of TSO by Williams Rea, and the assignment of exams to APM Group UK Ltd. 858-350-1117
Much of what you speak to now needs an update - credentials have changed dramatically. Materials were greatly EXPANDED. There is limited how-to.
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