Some more spooks:

11) Management's fear of the alpha geeks and unwillingness to apply business discipline on them.

12) Fear of honest measurements and SLA/OLAs. Interesting how the people who push back on being measured are the same ones who say they don't need no stinking process.

13) Difficulty in establishing a well managed information layer and CMDB in Operations - that sounds like what business people do. We're not in business are we?

13) Operations not understanding their customer and inability to describe what their organization should be doing in a service catalog.

14) Not having business design skills or being accustomed to reengineering type work in Operations.

15) Considering success as a lack of unhappy calls instead of defining real process control metrics and aligning people's incentives to measureable results.