I completely disagree with this article. 50%? Really? Where did that statistic come from? A cited study or referrence would be nice.

What other readers have commented on already I've also experienced. I won't name manufacturer's I've dealt with. Honestly I've seen ZERO difference in hardware performance or reliability when it comes to a consumer class versus business class device. TCO due to the same hardware footprint in each PC? Please. Open some boxes up from 2005 to present and tell me you have EXACTLY the same equipment in each. I know I don't and when you get a warranty replacement many times you'll get a referb piece that fits but isn't the same quality as what you received before.

As far as response time goes, look at your ROIs folks and consider the cost of a hardware tech versus extra cost for those 4 hour response times. In house is always a better bet.