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Wednesday, January 7, 2009
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RE: What comes next after unified communications?

Just a point - Unified Messaging and Unified Communications are two different applications. No serious vendor is releasing these technologies within a single server with common services. There is a straighforward divide. It is important that the industry doesn't confuse everyone.

What is it exactly that is being unified - it's not the backend applications necessarily....UM can still have 4 different manufacturers, for legitimate reasons. For instance, a single application may be needed to fax enable Outlook, LOB app, and the work area scanners. Would you have lots of different fax applications powering each?

It is the user interface that's being unified.

My belief is there will be 4 user interfaces for communications: Messaging, Realtime, existing LOB as you sometimes describe, and a Personal Gui to handle communications of all types. Maybe 5 if you include speech.

Regards Matt

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