I agree.

That's why for years I have advocated FIRING those people who don't follow company policy. These are the people who feel they too busy or important to worry about the information that is "clearly" a problem for the IT department to handle. This, more than anything else I know of sends a clear signal to everyone in the company about how important the policy is.

I've been in this field a long time and the people I really take care of are those who make the effort to do the right thing. For those who don't have the time or desire to learn, I'll do as much as company policy dictates and let the dominoes fall where they might. That's because these are the same people who will point to IT as the cause of their problem.

I remember trying to work with our human resources office about trying to encrypt data they were sending to a vendor. They refused, even when the option of purchasing software was available. At the same time, they had no problems telling me I had to fix their problems today and I was free to help everyone else after hours.

Yes, I know you're a user. You sound exactly like people I know who complain when they have a problem and decide the best course of action is to complain loudly about IT, hoping your boss won't ask what you did or didn't do.

Don't look for sympathy here....