Employees will bring gadgets into work and use them. This is not necessarily a bad thing. Some of these gadgets, like the iPhone, can be, so to speak, insanely great business tools. What one-X does is acknowledge reality--that there's great consumer phones out there--and then link the phone to the enterprise's own voice network.

Then you can take advantage of low-cost mobile calls through the least cost routing available on the Avaya Communications Manager. Hey, I'd rather the sales staff call Europe and Asia on the enterprise phone network then expensing these same calls using their mobile carriers.

Andy Green
Global Managing Editor, Avaya
www.avayablog.com