Craig, I'm glad the products are working for you. Yes, we read the docs -- and found them wanting. We've fixed our mistake in the article about Kace lacking a remote control feature. The "disable USB port" script is rudimentary and not well documented. And, while (as you say) Kace may be going after the mid-market, we have to reveal performance shortcomings because many of our readers represent large enterprises. They need to know.

-- Barry