I find this article a bit irresponsible, one sided, and providing no enriching value whatsoever. Instead of taking the information that was provided to him and discussing ways that both the "complex software" vendor and the customer could work to make the relationship between the two better, he uses the article to "bash" a software community and make broad sweeping generalizations about the process of implementing an ERP solution.

These types of software solutions are never simple and anyone believing that they will be is simply deluded. They are complex because they touch all aspects of a companies business and in most cases require that the end user deal with a much broader change in their day to day life then that of say a migration to a new E-commerce engine.

An ERP solution is guaranteed to touch all aspects of a business and to believe that any sales person \ consultant can get all that information in the sales process is a little bit much in my mind.

It seems to me that there is a responsibilty on both ends that needs to be met. On the solution providers side, they need to be honest about what the software can and cannot do. On the customer's side they need to have already done their due diligence and know their own processes. If they do not, then situations like what is described in the article will occur. No matter what software package is chosen!

And finally, to write an article and specifically name the software package is utterly unprofessional. It takes whatever point there was to the piece and throws it out the window, leaving any future conversations that take place to be between those individuals who are defending the software package and those that have been "burned" by the software package.