Include me in a class action suit if it ever comes to light. I too was treated like garbage by not only Best Buy personnel but also the General Manager at the Sunland Park location in El Paso, Tx. I dropped my IPOD for service in December 2007 and have yet to receive my product. I was told it was lost among other stories and the service order was closed January 4, 2008 and they never were able to locate my IPOD nor were they willing to replace it. I lost countless hours at their store trying to resolve the issue and they had the audacity to keep asking me to return yet again (a 6th time) to give them more time to locate the item. I never received a call from anyone at the store as the Service Manager promised. Lousy service .... I decided Circuit City has my business exclusively. More people need to come forward and expose these people for what they are.