Well to that commit all I have to say is WELCOME TO THE REAL WORLD. You might as well get use to it. It not going to change. Companies harassing people in todays world is how it is. They don't care weather you are a customer or not. The old practice ways was customers are always right and they will bend the policies to help you out. You want find that practice ways every again. Companies action are, get your money and if you don't like it then find another company that will comply with your wishes.