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A Cheap and Easy Path to Business Service Management
A nice simple approach indeed. Can you share examples of how you've advised clients along this path? How have you helped them establish the very fundamental relationships between the IT components and the business services and applications they support or enable? Are you assuming that they have a CMDB or other source in place? If they do, how are you associating IPM and APM information to those configuration items?
Say hello to Peter for me! How's APDEX going?
Tks,
Doug
BSM/ITSM Blog: http://dougmcclure.net