This conference looks interesting and I'm sorry I missed it. I suppose broadly speaking, change management could be pigeon-holed as the culprit of these outages. However, the true problem and the cause of up to 80 percent of IT outages are because of the change control gap that exists between change management processes or systems, and what is actually changing on the infrastructure itself.

While change management systems are very good at addressing the process of change, they can't tell you all that is actually changing across the infrastructure. Those systems such as BMC's Remedy or HP' Service Center have no way of driving all change through their processes and ensuring all change is accurately documented in the system.

Fortunately, we're starting to see management tools pop up that address this gap head-on, such as those from Solidcore and Tripwire, which collect change actions on the infrastructure and link those to the change management systems. interesting times ahead for sure.

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