Yes, I too was skeptical, but thought what do I have to loose $40? BFD, I can tell you it works, and yes I hear the customer service sucks and I agree that the marketing looks like an amateur built the site. But I could care less about paying higher prices for Marketing, their shipping fees are not out of line, yes he makes a few bucks on that based on HIS PACKAGING. Very small, slim light foam protected package (very smart) from the git go! Customer Service, yes a must for some, but like they say, you just plug it in and after a few minutes of transferring info and registering it. Your done and IT JUST SIMPLY WORKS. BOTTOM LINE, I don't want higher prices for marketing, shipping was quick and cost was reasonable, Customer service, well I can't tell you I DIDN'T NEED IT! Have to say, the phone companies are in for a huge loss of revenue, especially with all they have already lost due to the cable company offering telco service.