I would hope that Thompson figures out that the Symantec license portal is a significant impedence to business. We like to refer to it as "the business prevention portal". When a company the size of Symantec loses site of how to best provide customer service, their growth often slows or comes to a screeching halt. We don't seem to have this problem with "little" McAfee. Maybe it's time to look inward, complete these integrations of existing acquisitions and fix the darned customer service end of the business.

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