Dennis, your follow up article is different to the first one. In the first article I was amused that you assumed NOC workers to be bumpkins and cowboys, so it was with a touch of irony that I proclaimed myself an Archie Bunker, having paid some school fees in a NOC.
In the second article you make a good case that the maturity of CMDB insight, knowledge and deployment in a NOC is greater than other IT silos. Unless I miss your point, other IT silos can learn very good lessons from the NOC for their own provisioning.
I think the fundamental justification for a NOC is to lower the times for a return to service. An interesting discussion would be what aspects of a CMDB drive this and are implementations addressing this requirement?

Click to read the article this is in response to.