A good option for businesses that want something more along the lines of ACT or Goldmine but cost-effective is www.octopuscity.com. They offer a free contact manager, which syncs with webmails and Outlook online (meaning ACT-type functionality), plus a business network. They also have other great free business services like free teleconferencing.
There are so many using ACT or GoldMine right now that haven't realized that there are companies like www.octopuscity.com doing these things for FREE on the web. I believe the old buy-and-install model is swiftly coming to an end... people just have to look for this stuff, it is all over the web right now.
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