*****************UPDATE*************************************

After reviewing several corners, I thought, wait why add another user, play
with the groups allocations and all that, when can just access the Unified Communications
Manager like a member of Cisco TAC would?, I mean what I am trying to accomplish
here is to access the box and at the same time maintain the integrity of the box
as much as possible, without modifying too many things on the UCM server platform

So, I will call this the Remote Account Process.

On a working server or environment we will do the following:
-Connect to the UCM Console using an SSH Client
-Proceed to a enable a remote account
admin:utils remote_account enable
-Proceed to create a remote_account user
admin:utils remote_account create [ournew_remote_account_username] [amount of day's that
we want this account to remain active]
example
admin:utils remote_account create ciscotac 30
-the above example will create a remote account user named ciscotac and it will be valid
for 30 days.
-Once we have succesfully created a remote_account we will proceed to reboot the server
cleanly.
admin:utils system restart
-Proceed to insert the CentOS 5.2 Disk 1
-on the Boot option enter linux rescue
boot:linux rescue
-Once you are in the linux shell
-Proceed to do the following
#lsattr /etc/passwd /etc/group /etc/shadow /etc/gshadow
#chattr -i /etc/passwd /etc/shadow /etc/group /etc/gshadow
#passwd [enter the username that you have created for the remote account user]
-Enter the new password that you want for the new remote account user twice
-eject the CentOS 5.2 DISK 1
-Reboot the server by doing the following
#shutdown -r now
-Once Unified Communications Manager have completed rebooted, simply using an SSH
client login to UCM using the remote account username and password, you will see
the following message

Welcome to Remote Support

[root@CTICLTLAB1 ~]#

Document Revised by Cesar Fiestas

Cesar Fiestas
Network Engineer