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You are upset because you
You are upset because you didn't know about a registry setting that was needed to make the software compatible with your hardware?
This is a Sony issue, which is why the Sony tech knew about it. For you to come down all over BackupExec over a problem with your choice of hardware, is a problem with your frustration and attitude (which you are backing up by hiding behind "anon" instead of standing behind your words with your personal reputation), not with BackupExec.