What Bob does not mention is the fact that he is killing local tech support. Do you know what it is like to have 3000 users over a large geographical are and have only 4-5 support people including the MIS? Sure he is saving money, today, but I am afraid come his retirement as he takes his position on HP, the piper will be calling. Mr. Otto lives for accolades but does not truley understand what the field has to deal with when he launches his new ideas. I believe that he is a salesmans best customer. The USPS has been promised so much from venders over the years, he has bought into it and spent massive amounts of money only to have it not live up to the promise. Three letters A-O-I.
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