VoIP provider SunRocket bit the dust last week and rivals are circling in the hopes of picking up SunRocket's former customers. Nuvio is one VoIP provider that wants to pick up some customers and its CEO is hoping Cisco's Charlie Giancarlo will help him.
Nuvio CEO Jason P. Talley has written an open letter to Giancarlo, asking him to "unlock Linksys gizmos that SunRocket customers have," according to a Nuvio press release.
According to Nuvio:
The failure of Linksys to allow the end-user to unlock their device not only prevents a displaced SunRocket customer from using that device with an alternative provider, but could prevent a user from being connected to a 911 operator in an emergency.
“Sunrocket customers paid for these devices and should have the ability to choose which service provider they want to use, either Nuvio or others. We have requested specific codes to unlock these devices and so far have been rebuffed by Linksys,” wrote Jason P. Talley, Nuvio’s CEO.
“We have asked Linksys to do the right thing and help out these stranded SunRocket customers. Their lack of cooperation is furthering the frustration of SunRocket customers and could create life-threatening situations in the event of an emergency,” commented Joe Woodbury, Nuvio’s Director of Marketing.
Bets on what Giancarlo's response (if any) would be?
See also: Unlocking Linksys IP phones: Can it be done?
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Sounds like Nuvio just wants a free lunch
When they signed up, was there any expectation that if the customers wanted to switch VOIP carriers (regardless of if Sun Rocket went out of business or not) that their routers would be usable with other companies?
I guess I don't know whether the routers in question were purchased or leased from Sun Rocket. Regardless, it does seem like a waste of a lot of perfectly good routers if they can't be converted.
But Nuvio seems to just want the routers for free.
Now if they offered to pay Linksys for the conversion and credit their new customers for the savings of not having to supply a new router, that would be a fair deal.
Not a free lunch at all
The device is part of the service we paid for at Sunrocket. I just paid them another 199, and my device, because of lack of a password, might as well be a paperweight. Cisco needs to give the passwords to us, or allow us to exchange the "locked" unit with them for a totally open one.
sunrocket linksys unlocked.
Who needs cisco/linksys people on the internet has the power.
The device was unlocked due to lack of security in sunrocket provisioning.
See the following URL
http://www.dslreports.com/forum/r18915278-Unlocking-Factory-Reset-sunrocket-linksys-2102R