VoIP provider asks Cisco to unlock Linksys devices to help rescue former SunRocket customers

VoIP provider SunRocket bit the dust last week and rivals are circling in the hopes of picking up SunRocket's former customers. Nuvio is one VoIP provider that wants to pick up some customers and its CEO is hoping Cisco's Charlie Giancarlo will help him.

Nuvio CEO Jason P. Talley has written an open letter to Giancarlo, asking him to "unlock Linksys gizmos that SunRocket customers have," according to a Nuvio press release.

According to Nuvio:

The failure of Linksys to allow the end-user to unlock their device not only prevents a displaced SunRocket customer from using that device with an alternative provider, but could prevent a user from being connected to a 911 operator in an emergency.

“Sunrocket customers paid for these devices and should have the ability to choose which service provider they want to use, either Nuvio or others. We have requested specific codes to unlock these devices and so far have been rebuffed by Linksys,” wrote Jason P. Talley, Nuvio’s CEO.

“We have asked Linksys to do the right thing and help out these stranded SunRocket customers. Their lack of cooperation is furthering the frustration of SunRocket customers and could create life-threatening situations in the event of an emergency,” commented Joe Woodbury, Nuvio’s Director of Marketing.

Bets on what Giancarlo's response (if any) would be?

See also: Unlocking Linksys IP phones: Can it be done?

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• VoIP / Convergence
• Cisco
• Linksys
• Nuvio
• sunrocket