My own difficulties with Verizon FiOS have been well documented - or at least frequently documented - yet they absolutely pale in comparison with what this poor fellow has suffered through.
Give a read to this post - "115 Calls To Verizon, And FIOS Still Doesn't Work" - over at the Consumerist. A sample from the customer's beef:
I have spoken with 115 service representatives and 44 supervisors over a period 64 hours combined on the phone with Verizon. I have been hung up on 37 times, placed on hold a total of 21 hours, and been promised callbacks, which I did not receive, a total of 18 times. It has been 8 months since I ordered the service, and I still have not been given a single resolution.
We can only presume that those numbers are approximations and/or exaggerations, but you get the drift.
(Update: Verizon tech sets fire to house.)
And, while we're on the subject, my colleague Adam Gaffin recently got to the bottom of those ubiquitous FiOS commercials featuring the precocious kid babbling techno-speak to his dad. Gaffin points us off to a post by Tom Wright-Piersanti that performs the valuable public service of translating the commercial from geek to English.
Turns out that "true QAM" is not as rad as the ad would lead one to believe.
And, finally, to be fair in all of this - we are nothing here at Buzzblog if not fair - I consider myself duty-bound to point to this other bit news: The readers of Computerworld, a Network World sister publication, have rated all the major broadband ISPs, and, as the headline declares, "The votes are in, and one service stands head and shoulders above the rest."
That service? ... Yup, Verizon FiOS.
A total of 1,163 Computerworld readers participated in the survey ... and I can guarantee you that not a single one of them lives in my neighborhood.
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FIOS Customer service
I had FIOS TV (and therefore phone and internet) in March of this year. I had a lot of trouble with the supplied router and had it replaced 7 times before having purchase a Netgear router and all was well.
I haven't had the need to call them since. But it was a difficult month. But I have never had a bad experience calling them, I always received good service from whoever I spoke.
RE: FIOS Customer Service
What router did they initially give you? Was it the Actiontec?
Verizon FIOS - The Joke
VERIZON FIOS is a joke! (I am a Verizon stockholder and have stayed with the company out of loyality to its predessor companies.)
FIOS bombed from the beginning at my home. It failed on all components despite changing out equipment so many times that Verizon should have paid me for providing room and board to its installers, techs, trouble shooters, and supervisors. The parking areas in front and to the sides of my home looked like Verizon parking lots.
Customer service? It doesn’t exist!! How did I get them to finally attempt responses? The good old stock holders resolution and filing a complaint with the Corporation Commission were the keys. Why did I have to “nuke em”. They didn’t respond without that impetus. That’s truly a pity.
I mean when you pay the Chairman a minimum of $68-million a year, plus benefits, I’d expect that he’d want satisfied customers and stockholders. Obviously, I am being facetitious.
Stay where you are. Remember this saying: An old devil is better than a new devil. Verizon FIOS is a devil, a nasty, nonfunctional devil.
Sulcus
Verizon FIOS - The Joke
VERIZON FIOS is a joke! (I am a Verizon stockholder and have stayed with the company out of loyality to its predessor companies.)
FIOS bombed from the beginning at my home. It failed on all components despite changing out equipment so many times that Verizon should have paid me for providing room and board to its installers, techs, trouble shooters, and supervisors. The parking areas in front and to the sides of my home looked like Verizon parking lots.
Customer service? It doesn’t exist!! How did I get them to finally attempt responses? The good old stock holders resolution and filing a complaint with the Corporation Commission were the keys. Why did I have to “nuke em”. They didn’t respond without that impetus. That’s truly a pity.
I mean when you pay the Chairman a minimum of $68-million a year, plus benefits, I’d expect that he’d want satisfied customers and stockholders. Obviously, I am being facetitious.
Stay where you are. Remember this saying: An old devil is better than a new devil. Verizon FIOS is a devil, a nasty, nonfunctional devil.
Sulcus