PCWorld's Preston Gralla rounds up 20 Tools to Get the Junk Off Your PC. Tools appear regularly for this job, but Gralla did a good job testing and vetting these tools for you, so check out the article.
Don't let users download their own cleaning and security utilities, because spam messages regularly offer cleaners. Is there any crueler trick than hurting people you offer to help? Probably not, but the vast majority of PC helper utilities offered in e-mails out of the blue will hurt your PC. To avoid having to train every user, appoint one person to gather tools from reliable locations, like PC World, and have that person hand them out to your users.
While it may seem a waste of time to clean PCs, it will save you money. A surprisingly large percentage of people buy new PCs when their old one gets too full of junk. Reported numbers vary, but the number I see most often is about a third of PC users have done this in the past.
Which brings up another good point: when a user says the PC they use has slowed down, reboot first, then clean it out. Many de-junked PCs run so fast the user believes it's a new unit in the old case.
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