You know how frustrating it is to dial a manufacturer's support number only to be put on hold and have elevator music piped into your ear. Cisco's Linksys division is relieving the frustration for some customers in a 'pleasurable' way. Unfortunately it's not intentional - Linksys mistakenly printed on his product box a number to a sex-talk chat line, reports ValleyWag. You can view a video of a caller dialling into the phone line here.
Cisco spokeperson, John Earnhardt has posted this explanation on Cisco's Platform blog:
Customer Support Phone Number for Linksys in U.S.: (800) 326-7114
The day after Thanksgiving in the U.S., Linksys offered a special on its Wireless-G Home Router (WRH54G). Because this product is also offered in India, Linksys unintentionally failed to change the tech support number supplied with the product on materials in the box (Quick Install Guide and User Manual). The technical support number is a Toll-Free 1800 number owned by Linksys in India intended for our customers in India. Because of this error, customers who purchased the product in the US have a 1800 technical support number that does not dial into Linksys technical support.
Linksys is aware of the incorrect phone number on the materials in the WRH54G box. We are currently finding a solution to this issue and apologize for any inconvenience or embarrassment this has caused to our customers. In the meantime we are instructing customers who require support on this product to call the correct number at: (800) 326-7114.
Customers in India don't know what they're missing.
The Cisco Subnet blog is written by Network World managing editor Jim Duffy Visit the Cisco Subnet home page daily and while you are there, subscribe to the Cisco Alert e-mail newsletter, which includes news and views generated by the Cisco Subnet community as well as Cisco-related stories on Network World and elsewhere on the Web.
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