As you know from my last post , Microsoft Word suffered collateral damage from Tuesday's Microsoft patch updates. It took me the better part of the morning but I was functional again by noon, after uninstalling Microsoft Office, backing out the Vista operating system updates and security fixes, and then reinstalling and patching Office and OS software.
Later today I was contacted by Jason, a Microsoft representative in their security organization, to gather some logs, registry information, etc., to help diagnose the problem. Once an FTP site is available I'll be uploading the information that could help Microsoft debug the problem.
I haven't seen any widespread reports of the issues I experience but that's good. I do appreciate Microsoft following up and asking to gather information that might help them track down the problem.
I'll keep you posted as to the progress that's made.
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Mitchell Ashley is CEO and Chief Strategist of Converging Network, LLC, providing product and technology strategies to emerging technology companies. A serial entrepreneur, Mitchell has created many successful products and services in the networking, security, convergence, Internet and IT industries. In addition to blogging for NetworkWorld, Mitchell regularly blogs at TheConvergingNetwork and co-hosts the widely popular Still Crazy After All These Years podcast.
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This is likely due to a known issue and there is a simple fix
See Microsoft Knowledge Base article 940791 "You may experience several problems after you install an automatic update for Word 2007 on a Windows Vista-based computer" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;940791 for more information.
Egad. Microsoft is eating
Egad. Microsoft is eating its own young and putting the responsibility of navigating through the idiotic solution ... on the customer.
Time to try Google's word processing software.