 Users of Cisco non-E series 6500 switches, of which there is an installed base of more than 350,000 units, now have a viable and affordable option called NetSure for the maintenance of Cisco switches that are no longer eligible for new Cisco SMARTnet support contracts. |
View end-of-sale and end-of-life announcement
NetSure provides 24x7 technical support and next-day hardware replacement at 50-to-90 percent off Cisco SMARTnet.
 "NetSure helps organizations avoid forced upgrades by extending the lifecycle of viable equipment that has reached OEM end-of-support and can no longer be placed under manufacturer maintenance," said Mike Sheldon - president and CEO of Network Hardware Resale. |
The high cost of Cisco SMARTnet maintenance coverage causes budget-constrained organizations to gamble on the degree of protection they can afford for their networks.
A recent survey of 400 Network Hardware Resale customers revealed that nearly half of the respondents want to augment their Cisco SMARTnet with complementary technical support.
More than a third of those surveyed revealed they only cover core equipment under Cisco SMARTnet while nearly 40 percent expressed interest in finding more affordable, flexible technical services for remote offices and edge routers.
NetSure is priced on a module basis, letting end-users tailor support for specific locations or portions of their networks.
Here’s a price comparison for the popular Cisco Catalyst WS-C6509 chassis configuration.
Yearly cost for NetSure 24x7 coverage with next business day (NBD) replacement is $1,302 while Cisco 8x5xNBD is $6,825.
Furthermore, Cisco 24x7x4 coverage costs 10 times more than NetSure comparable support.
Exactly how attractive to you is 3rd party maintenance support for Cisco end-of-sale and end-of-life equipment?
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Netsure
We have many customers that use the Catalyst 6500 series switches. Inorder to maximize your customers return on investment (ROI)this should be a very viable maintenace option for them.
Andy
www.infinit-tech.com/Cisco-Catalyst-6500-Series-Switch.php
Cisco Customers Should Consider This...
Stating that Cisco E-Series switches are no longer supported by Cisco SmartNet is inacurate. The last day to extend or renew a service contract for the E-Series switches will be February 01, 2011. Here's the official Cisco end of sale notice(http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/prod_end-of-life_notice0900aecd8035ece4.html).
In addition, customers comparing Cisco SmartNet to other support offerings should compare these following 5 facts.
1) Cisco SmartNet offers 7 x 24 x 365, global support for Technical Services using the “Follow-the-Sun” model
2)Cisco supports 17 languauges
3)The Cisco Techical Assitant Center employs more than 450 CCIE (Cisco Certified Internetwork Engineer) to ensure the optimal customer support and experience.
4) Cisco has 900+ fullfillment depots and more than 70 in-country next business day depots worlwide
5) Cisco has invested in both real-time worldwide Web-enabled parts and technician dispatch capabilities as well as service parts visibility capabilties.
NHR's services capability
While it's commendable that NHR is giving customers choices for network services, one wonders how NHR can deliver support services comparable to Cisco (for instance, how many CCIEs does NHR have in-house?).
And there's also the small matter of software support that will surely raise eyebrows with enterprise customers...
NetSure a Compliment & Smart Alternative to SMARTnet
We want to make this point indelibly clear: NetSure is not a total replacement for SMARTnet; it is a smart alternative for end-users with limited budgets or for whom SMARTnet features are not applicable. In fact, many NHR customers continue their SMARTnet contracts on some gear, but now leverage NetSure where it makes sense. Depending on the equipment, software upgrades are not always a top concern for enterprise customers.
There is a large universe of established equipment, EOL models and distribution and access layer infrastructure that are very viable candidates for NetSure. While NHR’s technical support engineers are clearly not as numerous as Cisco’s, we do have Cisco-certified technicians, including CCIEs, available for our clients. We pride ourselves on the accessibility of our technical staff and their ability to rapidly resolve real-world network issues and our support technicians are selected for their hands-on equipment knowledge as well as credentials.
-Network Hardware Resale