This happened to me....I lost all of my e-mails; I am currently going through a divorce and these were my records! I am livid about this; also, for the last 2 days, I have been unable to access my mailbox.....what is going on with Charter?!! After reading this article regarding the $50 refund to affected customers, I called 888-438-2427, talked to a representative in the billing department, turns out he nor his supervisor knew anything about the e-mails being erased and the $50 refund!!
E-mail account
I had the occasion of taking the Charter announcement of accidently deleting E-mails (one was mine) and Charter claims that they never heard of this incident. Who can I contact regarding the previous article that we are entitled to a refund of $50.00?
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