We recently covered new Help Desk Software from Remedy and Peregrine. Do you prefer one solution over the other? Are there other solutions that you think work better than these? Let us know!
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Trying to find the right product for me
Martin (via feedback form):
Well… let me think. I believe that your article it’s very good. I fully agree with you. But I have a problem. I don’t know what is the right help desk tool today. You can find a lot of great products for free (I mean, Open Source) and, in the other hand, you have terrific products like Siebel, Microsoft CRM or GoldMine, from FrontRange Corporation. Ok, with these products I have support, upgrades and more, but a single license cost a fortune! I am doing my research in resources like http://www.helpdesk,com or http://www.helpdesksite.us but I don´t know yet what is the right product for me. Can you help me? Any Idea? Thanks in advance! ;-). Martin.
Martin, I think the right
Martin, I think the right product for many businesses is something in between these days. My company created our HelpSpot help desk software product with this in mind.
Software like Remedy and such are really designed for huge corporations with hundreds of thousands of dollars budgeted to the help desk. On the other end you have open source help desks solutions, which while very good, often lack one key element for your business. Reliable support.
I'd recommend taking a look of course at my product, but also other similar products in the rapidly expanding middle tier space of the help desk software industry.