Yet again my Google Adwords account is being moved to a new set of account reps, my third set in 4 months! I'm starting to feel like a ping pong ball, my business and optimization needs keep being batted around from one group to another now. First moved to a new group in late December, by February finally having them on the same page and understanding our needs only 5 days later to be moved to a new rep. and have to start the process all over again!
A month goes by…Then I get the word my account is being moved to yet another account rep group this time we’re given 866 numbers and the general Google email addresses! I feel like I’m dealing with Yahoo!, I don’t particular care for their customer service either.
How can they possibly help me with my accounts and optimization if they don’t stick around long enough to even learn about my business model and my site? Where has the PPC and CPC search customer service gone? Where have the days when I could call up my rep at Google or Yahoo! And get the help I needed?
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