The brand new Cisco Support Wiki enables dynamic collaboration and co-creation of web content that can be joined with Cisco documentation to form a more robust and diverse Cisco information bank (it has already been seeded with 26,000 articles and currently has 826 registered users).
 "We just released a wiki for our partners and customers to add their wisdom and learnings on top of Cisco’s documents," said Abdul Halabieh - Cisco User Experience Architect.
"This augmentation of knowledge gives our user community a medium to share knowledge and improve their overall effectiveness." "Go ahead and start adding your perspective and learn from your colleagues viewpoints." |
The new Cisco Support Wiki provides a collaborative platform for Cisco customers as well as Cisco partners to discuss Cisco products, services, solutions and day-to-day operational issues in real time.
Cisco Support Wiki Benefits:
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Demonstrates Cisco's commitment to extending the Human Network. |
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Gives insight to Cisco and partners on customer interests and concerns. |
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Further empowers users to get technical assistance through collaboration with Cisco and their peers, lowering the number of service requests submitted. |
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Builds a unique Cisco community whereby all users share their own proven methodologies with contributions from others to create innovative new best practices. |
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Produces a scalable system that integrates Cisco, partner and customer postings to develop the next generation of Cisco documentation through co-creation of content. |
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Lets users easily search a robust collection of award-winning Cisco technical support documentation, tools and resources combined with dynamically generated articles contributed by users. |
The new Cisco Support Wiki is open to anyone to view content.
In order to add or modify content, you must register.
Recommend that YOU immediately familiarize yourself with this fabulous new Cisco support resource!
About Brad Reese on Cisco
Brad Reese is research manager at BradReese.Com, advancing the careers of 1 million certified individuals in the growing Cisco Career Certification Program.
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Cisco Support Wiki
The Cisco Support Wiki has been a great program. Architect Craig Tobias and I have been overwhelmed by the dramatic increase in visitors and contributors. Hopefully this is a great first step of many in moving Cisco firmly into the Web 2.0 realm.
Dr. Steve Elmore
CSW Program Manager