Jim
Must say to base your article around 7 interviews is rather weak. Nevertheless regarding ITIL the majority of Network Operation Centres I have come into contact who are worth their salt are already practicing elements of ITIL. The fear factor placed into readers I feel is rather harsh. NOCs have evolved to manage incidents as and when they occur in a consistent and controlled manner, often the 'changes' made are seamless but those ones that are not are the ones that challenge the whole of the IT offering to its Customer base. Furthermore these 'changes' are the ones that damage the ears of the Network Manager who has to face the abuse for the Network being down or impacted. So from an evolution perspective the Network Manager no doubt has a process to let s/he know what is going on from a change perspective, ITIL simply expands the communication both ways, because there are times when Networks needs to be aware of changes happening elsewhere in IT....sound familiar. As for ITIL it is not perscriptive, it provides guidance for an organization, that is if it is introduced correctly - thats another story. Regards Steve
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Much OCD about TLAs
A little off topic, but I have an observation to make: Standing back and looking at the past 12 months or so of industry mags I have seen them move from one obsession to another: It was NAC, then it was SOA, and now ITIL. It's almost as if there is an industry wide obsessive compulsive disorder that fixates on one "hot new thing" until something else more exciting comes along. I think the in-depth coverage is great, but I also find it amusing to follow the trends. All of the topics are relevant. Balance between them and real-world non-iconic coverage of the messy dirty on-the-ground realities of how these technologies play is what I most enjoy. I'd venture to say most IT architectures are not painted in broad strokes, and most don't just "implement ITIL", "implement SOA" and them move on to "implement NAC"...etc